Hôtel Palace Royal

Reviews about Hôtel Palace Royal

• 1 / 5

  By Melissa Kafli
  The worst decision I've ever made in my life was to book a room in this hotel. About a month ago, my friends and I were supposed to be staying at this hotel but because of a flood warning in my city we couldn't leave. Seeing as it was a last minute warning I also called pretty last minute. I called to cancel our reservation 4 hours after our cancellation date time limit and the hotel refused to make an exception. I explained to them the entire situation and they had absolutely no sympathy for the fact that my friends and I are students and couldn't afford to lose this type of money. The supervisor was completely apathetic and was talking to me as of I was a child. I even was willing to change the date to another day, but all I got was a strong no. I will never stay at any of their chain of hotels and for sure not this particular one. It was a very disappointing and extremely frustrating situation.
  May 18, 2017
• 4 / 5

  By Mark Traeger
  Nice hotel in downtown Quebec. Easy walk to the old city and all the historic sites. Close to great shopping and resturants. The hotel is clean and quiet and filled with polite Canadians. Rooms are nice, parking is on site.
  May 09, 2017
• 5 / 5

  By Jeremy Young
  The hotel is very clean, well-appointed and has a sense of hospitality largely lost in the modern world. The staff was incredibly accomodating. They helped us with a rather unique parking issue. The rooms looking inside on the enclosed courtyard are quaintly relaxing.
  April 25, 2017
• 4 / 5

  By Bruce Clement
  Staff are very courteous and knowledgeable. We were upgraded to a suite and it was very clean, well maintained and very nice. It had a balcony opening onto a large atrium with an indoor pool and hot tub down at ground level. Will absolutely stay here again and recommend it to others.
  February 03, 2017
• 4 / 5

  By Tanja R
  A couple of times a year our family with two small children take time off for a short family vacation. This time we took a last minute hotel deal in Hotel Palace Royal in Quebec City and stayed in a basic double bed room from Sunday to Monday. We were attracted to the hotel's very good location (in Old Quebec, close to restaurants and services), nice pool, hot tub, gym, and sauna. The hotel and the room itself were very calm and clean, great for a family with small kids. However, the room was smaller than we thought, overlooked big city buildings, and had pretty high beds which we managed to re-organize for the safety reasons for our kids. Overall we had a wonderful stay and the standard of the hotel and the service from the staff were good. We would be glad to stay over again!
  August 26, 2016