Restaurant Tomas Tam Inc

Reviews about Restaurant Tomas Tam Inc

• 2 / 5

  By Patrick. Cayer
  Not the best options or quality
  May 17, 2017
• 1 / 5

  By Pablo Acevedo Restrepo
  The sauces tasted artificial, and the food didn't tasted that great for the price
  March 19, 2017
• 3 / 5

  By Mohammad Ali
  Food is filling but not enjoyable
  February 25, 2017
• 4 / 5

  By Jeff TheBest
  Bon service
  December 08, 2016
• 2 / 5

  By Richard Fortin
  The rice had a certain "savoir faire a la bruleé" meaning it had a STRONG BURNT expression to it, the noodles were under cooked, I thought I was eating calamari! We ordered a dinner for 4 asking to serve us a dinner for two and box the rest so we can take it home and the answer was "no, we must serve the entire dinner and then we will box the rest", I found this to be very unaccommodating. Ultimately we ordered a simple meal and a dinner for 4 to take home. When we expressed that the rice had a burnt taste we received a blah blah shoulder shrug from the waitress. The next day we tasted the rice we brought home and it too had the same burnt taste. I think if I was the waitress, I would have checked if the rice in the takeout had the same awful taste...she didn't and let us go home with it. We called to complain, not for reimbursement or anything like that. Simply to give him heads up on the quality of the food and he really didn't seem to care about his clients. He cut to the chase and asked what we want as a settlement for our poor experience, he then offered a meal for two.
  1. Was my wife's B-Day.
  2. We had three different waitresses, non knowing what the prior done.
  3. The rice had a distinct taste of BURNT, this is an establishment where they serve RICE on a regular basis at a high frequency. If the cook ruins 50lbs of rice he should of simply threw it away and make a new batch for the clients rather than serve them burnt offerings!
  4. The waitress knew the owner was in the restaurant and did not get him when there was a complaint. Furthermore. she did not check if the "take home" had burnt tasting rice.
  5. The owner left me with the impression that he couldn't care less.
  
  All in all, with what we experienced, we will NOT return for the 2 meal freebie. I feel that this establishment has more money on their mind rather than excellent service to their clients, the balance is tilting away from customer satisfaction. There will be 4 inches of dust on top of that free meal envelope at the counter before I decide to claim it. Hopefully by that time, the attitude and quality will have changed!
  November 27, 2016